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物流人与国外客户的常用语 你学会了吗?

日期:2021-08-02 人气:52 来源:

【简洁明确,直奔主旨】

主题(Subject)要点明邮件中心目的,几个单词简要描述,让收件人一眼知晓意图即可。

【问题】Questions about & regarding…/ An enquiry about…

【招 呼】Greetings from…/ Hi from…/ Check in

【更新】Update on & to…/ Follow-upon…/ Progress on…

【提 醒】Reminder: …/ Please read: …

【约 定】Meeting today & tomorrow / XXX Schedule / Reschedule

【注意身份,恰当选择】

写邮件之前确认好收信方的称呼,尤其是给教授/导师/助教/HR/Mentor/Boss发邮件时,注意书写正确,如果名字都没写对会给对方留下非常不好的初印象。

Hi + first name / Prof. & Dr. & Mr. & Ms. & Mrs. + last name / everyone / all / there / students / community / candidates / admission officer

Hello + 同上

Dear + 同上

Hey + 同上:注意,Hey用于非常熟的人,一般较少使用

Good Morning / Afternoon + 同上

To + 同上


【简单问候,以示礼貌】

对于发件人来说,开场白的使用避免邮件过分直接和尴尬,对于收件人也能够感受到来信的友好和礼貌。

【通用问候】Good morning / Good afternoon / Good evening

【通用问候2】How’re you / How is everything going / How things are going for you

【自己主动发邮件】Hope you’re doing well / Hope you’re well / Hope you continue to be well / Hope you and your family are all well

【对方来信后】Thank you for reaching out / Thank you for contacting me about / Thank you for your email / Thanks for your note

【对方回复后】Thank you for your reply / Thanks for your reply / Thanks for your quick & prompt response / Thank you for getting back to me

【见面后/会议后/交流后】It was a (great) pleasure to meet you last Friday & this morning & yesterday / As promised / As we discussed last week & yesterday / As I mentioned earlier & before

【二次发送(首发邮件未收到回复)】I hope this email finds you well

【自己回复晚了】Sincere apologies for the delay here / Sorry for my late reply / I apologize for not replying you earlier

【收到/了解/发送不好的消息】I’m sorry to hear that…/ I’m sorry to let you know…/ Unfortunately / It’s with great sadness that I write to inform you that…

【开门见山,条理清晰】

正文言简意赅,准确表达自己的意向。

如果有多个问题或多方面内容,请利用排版分点表述。

-话术总结-表达意图

I’m writing to ask & check & confirm & inform you & let you know & announce that & invite you to…

I’m writing to you about & regarding & with regards to & in regards to & concerning…

I want to reach out to you to…/ I am reaching out to you as & because…

I have some questions regarding…

-话术总结-常用主体语句

【疑问求助】May I know…/ I’d like to know…/ I’m curious about…/ I have a question about & regarding & concerning…/ Could you please tell me…/ Would you mind telling me…/ Would you please send me…/ I would appreciate (a lot & much) if you can…/ Is it possible for you to…

【查看附件】I’ve attached…to this email / I’ve attached…for your reference / Please find the document attached / Here’re the details

【查看信息】Please see the diagram & graph & pictures & information & details below / Please see the website for more information

【提示】As a reminder / This is a reminder to…/ This email is a reminder about…/ Just a reminder to…

【期待回信,表示感谢】

-话术总结

【等待回信】I’m looking forward to hearing from you soon / Please let me know if you have questions & queries & concerns / Please let me know if that works / I would love your feedback on…

【预约成功】I look forward to talking with you next week & tomorrow / Talk to you then / See you then & tomorrow & on Friday

【长期联系】Feel free to contact me / Anytime / Please don’t hesitate to reach out to me if you have any questions / Let’s keep in touch / Please keep me informed of …/ I’m happy to discuss this further if necessary

【表示感谢】Thank you for your time in advance / Appreciate for your time & help / Thanks again / Thanks a lot for your help & assistance / Thanks for your information / Thanks for your patience & understanding & consideration

【书写准确,灵活变化】

落款是一封正式的邮件不可缺少的一部分,一般与正文&结束语隔一行书写。

由于是最后一步啦,大家可能急着发出去而出现错误或遗漏,所以一定要稳住!

建议制作个人的落款模板,一方面方便展示自己的基本信息,另一方面也避免书写错误。

-话术总结

Best / Best regards / Best wishes / All the best / Kind regards / Thanks / Cheers / Sincerely

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